66 thoughts on “Report an Issue”

  1. I’m unable to activate premium on my second fire stick. Getting a message that says “Could not log in, please try again later. I ad to re-install tivimate on both fire sticks and premium is only working on one.

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    • I have been trying for several weeks to unlock tivimate premium account . I keep getting this message: “Could not log in, please try again later. I have changed my password and I even log into Tivimate Companion updated my devises installed and refreshed several times. I’m lost for corrective action to this problem. Any help you can give will be most appreciate.

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  2. I am new to tivimate and am tring to get a premium account on firestick. I have installed tivimate companion from the play store on my android phone. On this website it says the yearly plan is $4.99 and lifetime is $19.99. When I log in from the companion app on my phone it shows annual plan is $7.99 and lifetime is $24.99.

    How do I get the right price of $19.99??????

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  3. Hello, my Tivimate premium TV guide say no information, I have watch every YouTube video and could find to resolve this issue and nothing is working. Please assist.

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  4. Bonjour,

    J’ai acheté la version premium de votre application et l’ai installé sur une box Androïd ‘Mi box 4s’. La box est équipée d’un HDD externe de 2Go formaté comme espace de stockage interne. Les mise à jour sont faites.
    Lorsque je programme un enregistrement, celui-ci se lance correctement mais se coupe au bout d’une minute.

    Merci de me donner la démarche à suivre pour régler ce problème.

    Salutations ;

    Nicolas GUICHARD

    Good morning,

    I bought the premium version of your application and installed it on an Android box ‘Mi box 4s’. The box is equipped with an external HDD of 2GB formatted as internal storage space. Updates are done.
    When I program a recording, it starts correctly but stops after a minute.

    Thank you for giving me the process to address this issue.

    Greetings;

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  5. I purchased premium lifetime nearly two years ago. It’s been working fine. Just got a new Firestick 4K Max. Downloaded the Tivimate app. When I try to unlock the Premium version will not accept my login credentials. I changed my password. Still no success. What should I do?

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  6. hi i had tivi mate working well and deleted the app by mistake. everytime i try and put in my details and unlock premium it says no valid order. but when i look on google play it says im subscribe until june 12, 2023

    please can you help

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  7. Unable to Create a Premium account. Keep saying Could not sign up, please try again.
    Please help with sign up. Using Firestick and Tivimate Companion. Have tried with and without VPN.

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  8. My reason to aquire TiviMate in one word. . . RECORD.

    Now that I’ve succeeded in getting everything going. Using the app. Experiencing some bumps on getting the recorder to record.

    I’ve now recording’s to watch.
    Imagine my surprise when I sit down to rewatch last night’s game the recording starts right up. Then I paused to go use the restroom and the recording starts at the beginning???? Unable to FF to where I was????? Unable to RW??????

    Sorry but I don’t know of anyone who considers “record” being a reenactment of live tv .

    Upgrading the record function to actually allow basic stuff like, pause, Fast Forward, Rewind, play. Would be really nice.

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  9. Hi i brought a lifetime account , payed with google , but it’s not working.
    so i brought a yearly subscription and it’s working.
    so now i have 2 active subscriptions , but the app says it’s a yearly subscription , not a lifetime!!!
    How do we fix that ???

    /Hakan

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  10. hello

    I created an account, entered the credentials my provider supplied for a free trial and all was good. Channels showed very well and the EPG was populated. I like the interface so much I decided to subscribe to the premium service for 1 year. I tried to subscribe but the transaction was denied. I went back to watch TV and got a 403 error message. I deleted and reinstalled the app, re-entering the credentials for my trial, everything loaded fine then I went it watch TV and I received a “Parser exception” and none of the channels show at all and the premium subscription option wont let me select the 7 day free trial with payment begining on 12/19 hoping someone can help soon before my trial is over.

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  11. I purchased this tivimate premium and it only lets me use it on one device and it is supposed to be on 5 devices! This is frustrating since I have PAID!!!

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  12. Unable to upgrade to premium. App is useless without premium features. The fact that I cannot upgrade does not fill me with confidence for this app. I guess I’ll stick with what I’m using.

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  13. I am going to be replacing one of my 5 devices with a new device (Firesticks). However 2 of the device names in Tivimate Companion have the same name. I edited the name in the companion app but the Tivimate app still shows both devices with the same name still and I don’t see a way to edit the name in the actual app. I have force stopped the app and cleared the cache, but that did nothing. I logged out of my account on Tivimate Companion app and then logged back in and the device names were not updated in the Tivimate app to be able to distinguish what device is what. Could you please instruct me on what to do to resolve the device name so that I can remove the device that I am replacing. Thank you

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  14. Bonjour je n’arrive pas a enregistrer une émission ou film. au bout de 15 mn l’enregistrement s’arrête. Comment régler ce problème.Merci

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  15. Hi, for some reason we keep getting a banner message that reads “Expired Subscription”. I checked in Google Play store and my subscription does not expire until August the 12th 2023. I have a screenshot. Not sure if there’s a glitch in The Matrix and there’s just an outage for some reason, or there’s something wrong with my account. Please advise how to restore TVMate so we can watch our television. Thank you.

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  16. Hi,
    I’m using tivimate premium v4.6.1 on an nvidia shield and I keep spending time managing groups – reordering them and hiding all the ones I dont use etc – but every so often (far too often for my liking) it just reorders itself and un-hides all the relevant channels and groups – is there any way I can prevent it from doing this?

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  17. Hi, I have a Premium subscription. When I play a VOD movie, I am only able to hear the background sounds from the movies, but the voices are not audible.

    I tried with other players and it is fine.

    Please advise what I should do.

    Thanks.

    Reply
    • My guess is that you should check the Audio settings of your sound system or TV. Try a stereo setting rather than 5.1 surround just as a start.
      I’ve had that same issue although not with Tivimate.

      Reply
  18. So, I have bought and paid for Tivimate Premium but still am not available to use it. When I try signing in on the firestick it tells me that the username and password doesn’t match. When viewing the app of my phone it shows that I am signed in. Please advise.

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  19. tivimate is one of the best iptv player but has big problem and its dont play live chanel in some providers but movies and series is working but can not play live ch,(Error 511)
    plz fix it on next update
    thanks

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  20. I thought I had activated tivimate premium on a firetvstick 4k Max. I have only three devices, Two Firesticks and an Nvidia Shield.
    When I activated that Firestick, it said I had now activated my 5 devices. I’m confused. Three devices doesn’t add to 5. I may have installed Tivimate Premium on devices that I replaced.
    I’m not too worried and am not likely to have more devices but how do I remove devices from my list?

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  21. I downloaded and installed the android version of Tivimate Companion. I set up an account, I think. When I try to login to pay for a subscription my screen briefly flashes black, the a one-line message “Update the app” briefly flashes with no way to advance. I’m stuck. Pls tell me how to resolve this impasse.

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  22. The catch up always gives me an error. I get an error has occurred: code 404. How can I watch last night episode if I keep getting this error?

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  23. I just subscribe to premium for lifetime for the second time but this time none of the devices accept my credentials, I have tried reinstalling, updating and changing password, any advice?

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  24. Tivimate stops recording after 7 minutes. This happens on any channel and any provider used. This has been the case for the last 3 days. Does somebody know why this is occurring when recording on Tivimate?

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  25. Tivimate stops recording after 7 minutes. This happens on any channel and any provider used. This has been the case for the last several days. Does somebody know why this is occurring when recording on Tivimate?

    I also have this problem. Please help!! It used to record longer. I have tried changing the recording usb and folder, that didnt work, it accepts the change and then stops after 7 mins. Every time.

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  26. I have had a problem with the EPG on TV Mate lately. At first, I fixed it by backing up, clearing cache and data files and restoring the backup file.

    Current problem is I have EPG on UK channels but not on US channels. The backup/restore fix does not work for US channels.

    I am using a fire stick, and going through a VPN, if that matters.

    I would appreciate any help you can offer.

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  27. Hi

    Tivimate premium not updating on Nvidia Shield Pro – currently running version 3.9.0. Also there’s no option to auto update or check for updated version

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  28. Can’t login keeps saying password and username do not match… I reset password 6 times and I get the same message everytime

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  29. Can’t login keeps saying password and username do not match… I reset password 6 times and I get the same message everytime

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  30. A friend told me about this application but fail to explain what it properly does. I purchase the application base on his recommendation to find out that this was not I was looking for. I immediately ask for a refund on Google play and waited 4 days to say it was denied. I am 71 years old and very upset that I cannot get a refund since I will never use this application.

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  31. Paying for Premium and I’m VERY UNHAPPY with the service. The EPG is HORRIBLE. It’s often 1 hour/show/movie behind so it is impossible to record a program. I have tried to record three shows unsuccessfully because the guide was showing the wrong times. VERY Frustrating! Even more because I paid the $29.99 for the lifetime subscription and I feel like it was a waste of money. I’m already looking at other IPTV players.

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  32. Running this on an Nvidia Shield Pro and paid for the Premium and I’m starting to wish I had NOT! Especially since I paid the one-time lifetime subscription fee. The EPG is not good at all. It’s often behind at LEAST an hour which makes it IMPOSSIBLE to Record a show. Tried to clear and update, but nothing changed. This is beyond frustrating. Even more frustrating is this is my THIRD time trying to post this and the others have been deleted.

    Is anyone else experiencing this?

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  33. Hello
    Version 4.7.0 premium does not open iptv list on chromecast with google tv android 12. Could you check and update? Thanks!

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  34. For 2 days, my Tivimate TV Guide is no longer showing on my screen. I paid for the Premium Lifetime Version a long time ago. How do I get it back?

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  35. My Tivimate TV Guide is no longer showing on my TV screen. I paid for the Premium Lifetime Version. How do I get it back?

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  36. I do not have the M3U Playlist link after subscribing for your premium service.
    Kindly send me the link, and show me how to activate the watching tv channels.

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  37. Hello recently the information for channels all went to showing no information. I contacted my iptv provider and was told nothing on their end was wrong. Was told contact tivimate to see if your epg server is down. Any help would appreciative.

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  38. I bought premium today but still haven’t received a confirmation email to be able to log in. how long does this take? can I get my money back otherwise?

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  39. bonjour
    depuis deux jours je n arrive plus a me connecter

    message d erreur ( httpdatasourceexception )

    peut ont m aider

    merci

    Reply
  40. I would like to take full advantage of DVR function by watching a football game on live tv and being able to pause, rewind, forward like currently feasible on cable tv provider. Is this feasible or for future release?

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  41. Cannot log in to my tv mate account n can’t seem to contact support in any way please assist by sending a email that says u send but I never get!!!

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