Let’s help each other! Please report an issue if you’re facing with Tivimate IPTV Player for android. We will try our best to answer your quires with an appropriate solution.
Tivimate Community
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Let’s help each other! Please report an issue if you’re facing with Tivimate IPTV Player for android. We will try our best to answer your quires with an appropriate solution.
Tivimate Community
fi have been paying for 2 years through google pay and still I’m unable to unlock Premium.
Hi Ian Sandy,
Did you try updating your app to the latest version?
No EPG on my TV PLEASE get this fixed.
I was having problem with invalid password login attempt. Today I updated my app to the latest version of tivimate available here and it fixed my issue.
Tivi mate says no valid order
I’m unable to activate premium on my second fire stick. Getting a message that says “Could not log in, please try again later. I ad to re-install tivimate on both fire sticks and premium is only working on one.
I have been trying for several weeks to unlock tivimate premium account . I keep getting this message: “Could not log in, please try again later. I have changed my password and I even log into Tivimate Companion updated my devises installed and refreshed several times. I’m lost for corrective action to this problem. Any help you can give will be most appreciate.
4.5.1 buffers constantly. Literally unwatchable. How do I revert to early version?
Tivimate 4.5.1 buffers excessively. Want to revert to previous version:
Uninstall current version.
Find earlier version APK.
Install it manually.
It’s available on this website. https://tivimatepremium.com/download
I am new to tivimate and am tring to get a premium account on firestick. I have installed tivimate companion from the play store on my android phone. On this website it says the yearly plan is $4.99 and lifetime is $19.99. When I log in from the companion app on my phone it shows annual plan is $7.99 and lifetime is $24.99.
How do I get the right price of $19.99??????
Hello, my Tivimate premium TV guide say no information, I have watch every YouTube video and could find to resolve this issue and nothing is working. Please assist.
same here
Hello, Tivimate TV guide shows “No Information”:
Check EPG source settings.
Refresh EPG data.
Update Tivimate to latest version.
Restart device.
Bonjour,
J’ai acheté la version premium de votre application et l’ai installé sur une box Androïd ‘Mi box 4s’. La box est équipée d’un HDD externe de 2Go formaté comme espace de stockage interne. Les mise à jour sont faites.
Lorsque je programme un enregistrement, celui-ci se lance correctement mais se coupe au bout d’une minute.
Merci de me donner la démarche à suivre pour régler ce problème.
Salutations ;
Nicolas GUICHARD
Good morning,
I bought the premium version of your application and installed it on an Android box ‘Mi box 4s’. The box is equipped with an external HDD of 2GB formatted as internal storage space. Updates are done.
When I program a recording, it starts correctly but stops after a minute.
Thank you for giving me the process to address this issue.
Greetings;
I purchased premium lifetime nearly two years ago. It’s been working fine. Just got a new Firestick 4K Max. Downloaded the Tivimate app. When I try to unlock the Premium version will not accept my login credentials. I changed my password. Still no success. What should I do?
plz contact me on my login issue
hi i had tivi mate working well and deleted the app by mistake. everytime i try and put in my details and unlock premium it says no valid order. but when i look on google play it says im subscribe until june 12, 2023
please can you help
Unable to Create a Premium account. Keep saying Could not sign up, please try again.
Please help with sign up. Using Firestick and Tivimate Companion. Have tried with and without VPN.
My reason to aquire TiviMate in one word. . . RECORD.
Now that I’ve succeeded in getting everything going. Using the app. Experiencing some bumps on getting the recorder to record.
I’ve now recording’s to watch.
Imagine my surprise when I sit down to rewatch last night’s game the recording starts right up. Then I paused to go use the restroom and the recording starts at the beginning???? Unable to FF to where I was????? Unable to RW??????
Sorry but I don’t know of anyone who considers “record” being a reenactment of live tv .
Upgrading the record function to actually allow basic stuff like, pause, Fast Forward, Rewind, play. Would be really nice.
Hi i brought a lifetime account , payed with google , but it’s not working.
so i brought a yearly subscription and it’s working.
so now i have 2 active subscriptions , but the app says it’s a yearly subscription , not a lifetime!!!
How do we fix that ???
/Hakan
Can’t get any of the channels. Tried clearing cache. Have the latest version 4.6.1 Help!
update it to 4.7.0
hello
I created an account, entered the credentials my provider supplied for a free trial and all was good. Channels showed very well and the EPG was populated. I like the interface so much I decided to subscribe to the premium service for 1 year. I tried to subscribe but the transaction was denied. I went back to watch TV and got a 403 error message. I deleted and reinstalled the app, re-entering the credentials for my trial, everything loaded fine then I went it watch TV and I received a “Parser exception” and none of the channels show at all and the premium subscription option wont let me select the 7 day free trial with payment begining on 12/19 hoping someone can help soon before my trial is over.
I purchased this tivimate premium and it only lets me use it on one device and it is supposed to be on 5 devices! This is frustrating since I have PAID!!!
Unable to upgrade to premium. App is useless without premium features. The fact that I cannot upgrade does not fill me with confidence for this app. I guess I’ll stick with what I’m using.
Did you install tivimate companion app?
I am going to be replacing one of my 5 devices with a new device (Firesticks). However 2 of the device names in Tivimate Companion have the same name. I edited the name in the companion app but the Tivimate app still shows both devices with the same name still and I don’t see a way to edit the name in the actual app. I have force stopped the app and cleared the cache, but that did nothing. I logged out of my account on Tivimate Companion app and then logged back in and the device names were not updated in the Tivimate app to be able to distinguish what device is what. Could you please instruct me on what to do to resolve the device name so that I can remove the device that I am replacing. Thank you
j bonjour je ne suis plus capable d utilisé premiun et incapable de changé le mot passe besoin d aide merci
Bonjour je n’arrive pas a enregistrer une émission ou film. au bout de 15 mn l’enregistrement s’arrête. Comment régler ce problème.Merci
Hello, facing recording issue – stops after 15 mins. Solution:
Check storage space.
Ensure stable internet.
Update Tivimate.
Restart device.
I have paid for 2 Premium subscriptions and only one is showing up which is full (used all 5) where is my secound sub
Hi, for some reason we keep getting a banner message that reads “Expired Subscription”. I checked in Google Play store and my subscription does not expire until August the 12th 2023. I have a screenshot. Not sure if there’s a glitch in The Matrix and there’s just an outage for some reason, or there’s something wrong with my account. Please advise how to restore TVMate so we can watch our television. Thank you.
How to fix error code 401
Error code 401 on Tivimate:
Verify subscription status.
Confirm correct login details.
Check internet connection.
If issue remains, contact support.
Hi,
I’m using tivimate premium v4.6.1 on an nvidia shield and I keep spending time managing groups – reordering them and hiding all the ones I dont use etc – but every so often (far too often for my liking) it just reorders itself and un-hides all the relevant channels and groups – is there any way I can prevent it from doing this?
Hi, I have a Premium subscription. When I play a VOD movie, I am only able to hear the background sounds from the movies, but the voices are not audible.
I tried with other players and it is fine.
Please advise what I should do.
Thanks.
My guess is that you should check the Audio settings of your sound system or TV. Try a stereo setting rather than 5.1 surround just as a start.
I’ve had that same issue although not with Tivimate.
So, I have bought and paid for Tivimate Premium but still am not available to use it. When I try signing in on the firestick it tells me that the username and password doesn’t match. When viewing the app of my phone it shows that I am signed in. Please advise.
playlist not updating from time to time on premium
tivimate is one of the best iptv player but has big problem and its dont play live chanel in some providers but movies and series is working but can not play live ch,(Error 511)
plz fix it on next update
thanks
Error 511 fix:
Check internet connection.
Verify subscription status.
Restart Tivimate and device.
Update Tivimate.
I thought I had activated tivimate premium on a firetvstick 4k Max. I have only three devices, Two Firesticks and an Nvidia Shield.
When I activated that Firestick, it said I had now activated my 5 devices. I’m confused. Three devices doesn’t add to 5. I may have installed Tivimate Premium on devices that I replaced.
I’m not too worried and am not likely to have more devices but how do I remove devices from my list?
Just paid for the premium and the app still is lock???
Cannot adjust tv guide to correct time
You can do it thru settigns
I downloaded and installed the android version of Tivimate Companion. I set up an account, I think. When I try to login to pay for a subscription my screen briefly flashes black, the a one-line message “Update the app” briefly flashes with no way to advance. I’m stuck. Pls tell me how to resolve this impasse.
Tivimate stop recording this past Tuesday it only records for 7 minutes and stop.
The catch up always gives me an error. I get an error has occurred: code 404. How can I watch last night episode if I keep getting this error?
I just subscribe to premium for lifetime for the second time but this time none of the devices accept my credentials, I have tried reinstalling, updating and changing password, any advice?
You tvmates premium
Would you check Tivimate and Android 12 on tvbox ? because it is not smoothly working like on Android 11. Thanks
Tivimate issue on Android 12 TV box:
Update Tivimate to latest version.
Ensure TV box firmware up to date.
Contact Tivimate support for compatibility updates.
Purchased lifetime app by accident on 18th of February, require a full refund , how do I do this as google didn’t refund me
Tivimate stops recording after 7 minutes. This happens on any channel and any provider used. This has been the case for the last 3 days. Does somebody know why this is occurring when recording on Tivimate?
Recording issue on Tivimate (7-min stop). Persistent past 3 days. Try:
Check storage space.
Update app.
Restart device.
If issue persists, contact Tivimate support.
Tivimate stops recording after 7 minutes. This happens on any channel and any provider used. This has been the case for the last several days. Does somebody know why this is occurring when recording on Tivimate?
I also have this problem. Please help!! It used to record longer. I have tried changing the recording usb and folder, that didnt work, it accepts the change and then stops after 7 mins. Every time.
I Have Tivimate life time subscription.
not once has it worked ?
TV guide never worked “NO INFOMATON”
can you Help Me Out???
No EPG. Tried to update but didnt work.
I have had a problem with the EPG on TV Mate lately. At first, I fixed it by backing up, clearing cache and data files and restoring the backup file.
Current problem is I have EPG on UK channels but not on US channels. The backup/restore fix does not work for US channels.
I am using a fire stick, and going through a VPN, if that matters.
I would appreciate any help you can offer.
EPG issue: UK channels fixed with backup/restore. US channels persist. Fire stick + VPN.
Hi
Tivimate premium not updating on Nvidia Shield Pro – currently running version 3.9.0. Also there’s no option to auto update or check for updated version
Can’t login keeps saying password and username do not match… I reset password 6 times and I get the same message everytime
Can’t login keeps saying password and username do not match… I reset password 6 times and I get the same message everytime
A friend told me about this application but fail to explain what it properly does. I purchase the application base on his recommendation to find out that this was not I was looking for. I immediately ask for a refund on Google play and waited 4 days to say it was denied. I am 71 years old and very upset that I cannot get a refund since I will never use this application.
Paying for Premium and I’m VERY UNHAPPY with the service. The EPG is HORRIBLE. It’s often 1 hour/show/movie behind so it is impossible to record a program. I have tried to record three shows unsuccessfully because the guide was showing the wrong times. VERY Frustrating! Even more because I paid the $29.99 for the lifetime subscription and I feel like it was a waste of money. I’m already looking at other IPTV players.
Running this on an Nvidia Shield Pro and paid for the Premium and I’m starting to wish I had NOT! Especially since I paid the one-time lifetime subscription fee. The EPG is not good at all. It’s often behind at LEAST an hour which makes it IMPOSSIBLE to Record a show. Tried to clear and update, but nothing changed. This is beyond frustrating. Even more frustrating is this is my THIRD time trying to post this and the others have been deleted.
Is anyone else experiencing this?
Hello
Version 4.7.0 premium does not open iptv list on chromecast with google tv android 12. Could you check and update? Thanks!
For 2 days, my Tivimate TV Guide is no longer showing on my screen. I paid for the Premium Lifetime Version a long time ago. How do I get it back?
My Tivimate TV Guide is no longer showing on my TV screen. I paid for the Premium Lifetime Version. How do I get it back?
I do not have the M3U Playlist link after subscribing for your premium service.
Kindly send me the link, and show me how to activate the watching tv channels.
You need to contact your provider. TiviMate is just a player.
Hello recently the information for channels all went to showing no information. I contacted my iptv provider and was told nothing on their end was wrong. Was told contact tivimate to see if your epg server is down. Any help would appreciative.
Email address for account is no longer valid. How do I update it before subscription renewal of April 20th?
I bought premium today but still haven’t received a confirmation email to be able to log in. how long does this take? can I get my money back otherwise?
Confirmation email delay is possible. Wait a bit. If not received, check spam folder. Money-back depends on their refund policy.
bonjour
depuis deux jours je n arrive plus a me connecter
message d erreur ( httpdatasourceexception )
peut ont m aider
merci
I would like to take full advantage of DVR function by watching a football game on live tv and being able to pause, rewind, forward like currently feasible on cable tv provider. Is this feasible or for future release?
Cannot log in to my tv mate account n can’t seem to contact support in any way please assist by sending a email that says u send but I never get!!!
If you can’t log in and support emails aren’t reaching you, try these steps:
Check Spam Folder: Look in your email’s spam folder.
Confirm Email Address: Ensure your email is correct.
Visit Website: Go to TiviMate’s site for contact info.
Social Media: Check TiviMate’s social media for support.
Create New Account: As a last resort, make a new account.
I’m having issues unlocking premium! Please help.
Hi Kenneth,
To unlock premium features, ensure you’re using the latest app version. Go to the app settings and select “Unlock Premium.” If the issue persists, try restarting the app or your device. If needed, contact TiviMate support for assistance.
SMB is no longer working, I can see the server name but no folders listed ? Sharing is active on my network and I can map the same drive to multiple other devices. This was working fine
I have a premium account for my tv.wath app should i use for watching on my samsung cellfhone?
Hi i have tivimate premium under asafholm@gene.com and I reinstalled it and says to re purchase it. andysafholm@gmail.com is my media player personal email
krijg geen EPG gids op scherm
Hi, I’ve had tivimate premium and had to reinstall now I’m trying to unlock premium. My email in Tivimate settings is asafholm@gene.com.
I successfully used the companion app and got premium but it’s still not working.
Really appreciate the help.
Andy
Hello how i can reduce the volume automatik thins the Merchandising ist extreme Volumen.
Cannot get EPG working on StalkerPortal TiviMate Premium, EPG is working fine with STB Emu.
TiviMate version: 4.7.0 (Premium)
Account is same as Email.
EPG not functioning on StalkerPortal TiviMate Premium, works on STB Emu. Resolve by:
Check EPG source settings.
Refresh EPG data.
Update Tivimate.
I have Favorites set up in “My TV Shows” however I have about 5 or 6 setup with a provider who no longer exists but I have no way to delete them, if I open the TV show it still has the name but no options to remove, I think this is a bug ? any solutions please
Premium üyeyim. İkinci cihazıma yüklemek istedim. Şifremi unuttuğum için başaramadım. Mevcut şifremi nasıl öğrenebilirim.
I have error code 404 trying to watch VOD tvimate and not on FOSTO using the same iptv provider. Can you help me?
VOD section in version 4.7 is empty as well as the Catchup channels not working. I’ve also noticed that the EPG information for some channels aren’t being updated in the app. I’ve uninstalled and reinstalled, signed back into my premium account (same as email), readded my playlist and still no dice. These features work on IM….. but Tivimate is more user friendly in my opinion and I don’t want to pay another premium. Please resolve ASAP.
TiviMate version: 4.7.0 (Premium)
Running IPTV through IPTVeditor
Fire TV Cube
FireStick 4k Max
Default Parental Pin 0000 Not Working
Reinstalled App
Device Nvida Sheild TV
TV Mate was working fine, but has gone completely blank. I see the frame work, but it has no content. I tried to check on the status of my account and have been unable to find a way to do that. I can find no way to my account, nor how to fix my lack of content. Help
I purchased this tivimate premium and it only lets me use it on one device and it is supposed to be on 5 devices! This is frustrating since I have PAID!!!
any help ?
on my account on android phone shows i have the life time subscription premium. but when i log in . keep saying you need subscription
i tried logging in and they say user name taken. what do i have to do?
Can’t pay for premium. Says already paid on another account. I do not have another account
I’m having issues unlocking premium! Please help.
Error on your end
what’s the error Kalli?
Har laddat ner appen på en chromecast och aktiverat premium. Får upp alla kanaler som kommer från min IP-TV leverantör men kan inte se dem. Kod 511 på alla ??
Error 511 fix:
Check internet connection.
Verify subscription status.
Restart Tivimate and device.
Update Tivimate.
Is this a scam product? I see so many other posts with the same issue. I purchased lifetime and cannot get premium on more than one device.
Every channel has 404 error msg and I can’t get ahold of anyone to fix this shit. Think I’m going to smarters
Seeing 404 errors on channels might be due to connectivity or source issues. Ensure stable internet, refresh channels, and verify source URLs. Restart the app/device. For support, contact TiviMate. Switching apps is an option, but troubleshooting is advised.
App won’t let me sign in when I’ve paid for subscription
Ensure a stable internet connection, verify your active subscription, and restart the TiviMate app. Clear app cache/data, update the app, and if needed, contact TiviMate support for further assistance.
Hi – I have a couple of providers running through Tivimate but one of them is no longer in use, but I saved some TV series in My Shows but I cannot remove them from My List as the providers is essentially no longer in use, I cannot see anyway to clear out these old ones short of a complete reinstall ? can you help ? I just get the error Failed to reach Server ?
Hi, I’m experiencing problems running Tivimate on my Chromecasts. It started with 403 errors. Later on I got 501 errors. Also got 911 errors. Other IPTV client are working fine on the devices. I tried reinstalling Tivimate, clearing buffers and data, reinstalling VPN, restart Chromecast, all of these actions in different order, but nothing helps. I even did a factory reset of one of the Chromecasts. Has there been an update of Tivimate that is causing these errors? …or do you have suggestions to solve the errors?
Sinds a week I have a problem. Playlist suddenly not working anymore. Tried reinstall but that made it worse.
Found a post to put VLC in user-agent field.
Playlist is working again, but not my EPG.
I have a Google Chromecast with Google TV.
Please help, I was very satisfied for 2 yours.
Bonjour
J’ai acheté TiviMate Premium le 21 mars 2020.
Je ne l’ai pas utilisé pendant queques temps et je cherche à la réactiver.
Mais lorsque je choisis l’option “Débloquer le mode premium”, j’obtiens systématiquement la réponse : “Already purchased for another account”
Quelle est la solution ?
Merci d’avance.
Hello
My EPG is not working, what to do?
An error code 511 on fire stick. My other 2 fire sticks Tivimate works fine. Same house same wifi